Job Summary: We are seeking a customer service advisor with strong communication skills and flexibility to rotate shifts in order to attend to and resolve customer needs. Key Highlights: 1. Customer attention and need resolution 2. Customer follow-up 3. Incident reporting ### **Available Position: Customer Service Advisor** **Location:** On-site in Colonia México, Mérida, Yucatán **Employment Type:** Full-time **Department:** Customer Service ### **What We Are Looking For:** * Strong verbal communication skills * Flexibility to rotate shifts * Basic Microsoft Office proficiency ### **Main Responsibilities:** * Attend to and resolve customer needs via contact center communications. * Conduct follow-ups with customers for whom resolution was not achieved during the initial contact. * Report incidents to the contact center supervisor. ### **What We Offer:** * Competitive salary * Statutory benefits * Enhanced benefits: * Grocery vouchers * Savings fund * Major medical expense insurance ### **Shifts:** * Rotating