Floor Manager / Head Waiter

Description

Job Summary: We are seeking a Floor Manager / Head Waiter with leadership skills and a customer experience focus to coordinate operations in a dynamic entertainment environment. Key Highlights: 1. Leadership, proactivity, and ability to work under pressure 2. Excellent service attitude and communication skills 3. Opportunity for growth and continuous training At MrBoom, we are looking for a Floor Manager / Head Waiter with leadership, a service-oriented attitude, and a customer experience focus to coordinate floor operations within a dynamic entertainment, music, and karaoke environment. Responsibilities: Coordinate and supervise the waitstaff team during the shift. Assign stations and ensure prompt, efficient, and courteous service. Monitor table service, response times, and quality of the customer experience. Resolve incidents or complaints immediately and professionally. Maintain constant communication with the bar, kitchen, and entertainment area (karaoke). Supervise proper handling of orders, bills, and partial closings. Boost sales through suggestions and personalized service. Verify orderliness, cleanliness, and professional appearance of staff and work area. Train, motivate, and support the team to improve performance. Requirements: Minimum 2 years of experience as a floor manager, head waiter, or similar position (preferably in bars, restaurants, or entertainment venues). Leadership, proactivity, and ability to work under pressure. Excellent service attitude and communication skills. Availability to work night shifts. Sales and customer service orientation. We Offer: Competitive salary + tips. Excellent work environment. Opportunity for growth within the team. Continuous training. Interested candidates please send a WhatsApp message to 5581194614 for follow-up. Job Types: Full-time, Contract Contract length: 12 months Pay: $12,000.00 - $13,000.00 per month Work Location: In person