Job Summary: Leads a Customer Service team, manages customer performance and satisfaction, and collaborates with internal departments to optimize service delivery. Key Highlights: 1. Leadership of the Customer Service team and achievement of goals 2. KPI management, complaint resolution, and process improvement 3. Internal coordination and staff development * Supervise and lead the Customer Service team, ensuring goal attainment and adherence to service standards. * Establish and monitor performance indicators (KPIs), such as response time, resolution rate, and customer satisfaction. * Address and resolve customer complaints, claims, and special cases. * Coordinate with internal departments (sales, logistics, operations, billing) to ensure proper customer service. * Propose and implement improvements to service processes and policies. * Train and develop direct reports. * Prepare performance reports and present results to management. * Ensure compliance with internal policies and service guidelines. Employment Type: Full-time Salary: $35,000.00 - $45,000.00 per month Benefits: * Savings fund * Cafeteria service * Grocery vouchers Education: * Completed bachelor’s degree (Preferred) Experience: * Five: 4 years (Mandatory) Work Location: On-site employment