Job Summary: IT Recruitment is seeking a Technical Support Engineer focused on telecommunications and committed to professional development within an excellent work environment. Key Highlights: 1. Opportunity for training in various network and security technologies. 2. Coaching and project leader development. 3. Experience in customer and service management. **IT Recruitment seeks Hardware/Software/Network Technical Support – Northern Zone in Tlalnepantla de Baz, State of Mexico** ---------------------------------------------------------------------------------------------------------------------- **Who We Are** We specialize in telecommunications support services (NOC networks, SOC security, help desk, collaboration, and application monitoring), working with brands such as Cisco, Dell, Aruba, HO, CheckPoint, etc. Currently, we are seeking a Technical Support Engineer for the northern area of the city (Naucalpan and Miguel Hidalgo) to provide on-site help desk support Monday through Friday and Saturday mornings (rotating schedule). **Why Us?** We focus on people and their professional development, offering extensive training, an excellent work environment, and work-life balance. With us, you will have the opportunity to: * Receive training in various network and security technologies * Receive coaching and project leader development * Gain experience in customer and service management **Our Offer** * **Starting salary:** $12,000 MXN net, direct employment, statutory benefits. (3-month probationary contract) * **Work schedule:** Monday to Friday, 9:00 a.m. to 6:00 p.m., plus Saturday morning on-site (weekly rotating schedule) * **Work location:** Northern Zone (Periférico Naucalpan and Miguel Hidalgo), with per diem payments when applicable. **What We’re Looking For** * 1 year of experience as: Level 1/Level 2 Technical Support, Technical Support, On-site Support, Systems Engineer, IT Technical Support, Help Desk, Systems Assistant, Systems Analyst, Service Desk, or Help Desk Operator * 1–2 years managing preventive and corrective maintenance for PCs, laptops, peripherals, cabling installations, CCTV systems, DVRs, biometric access systems (ZKTime, IVMS4200), cabling, fiber optics, etc. * 1–2 years supporting software packages (Office 365, G Suite), email platforms (Outlook, Gmail), collaboration platforms (Zoom, Teams, etc.), and general applications such as accounting systems (Aspel, CONTPAQi), CRM, ERP, etc. * 1–2 years supporting networks (Access Points, Routing, Switches, Wireless, IP Telephony, etc.), incident response, connectivity issues, etc.; firewall administration (e.g., CheckPoint, Cisco, SonicWall, Aruba) is ideal. * Highly desirable: IVR and PBX handling, phone configuration, account creation (Ionos, 365, Vesta, etc.) * Knowledge of Windows Desktop OS from Vista \* through Windows 10, including security features, remote access, Toolkit, etc. * Familiarity with ticketing systems, incident monitoring platforms, and Help Desk or technical support platforms. * **Highly desirable (non-mandatory):** Experience with Windows Server OS (2008 through 2016), including management of Active Directory, RMS, Group Policies, DNS, DHCP, data packages, etc. **Desired Education Level:** Higher education – incomplete **Desired Experience Level:** Entry-level **Departmental Function:** Technology / Internet **Industry:** Cybersecurity and Network Security **Skills:** * NOC network support, VPN * Wi-Fi, VLAN, LAN, WAN, NAC * Biometrics, VoIP, telephones * Cabling, software, AP * Windows, hardware, PC *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=699cdcb57200004100902fc1\&source\=indeed