Job Summary: We are seeking a customer service executive with experience in call centers or digital sales to manage WhatsApp Business accounts, respond to leads from campaigns, and provide information about real estate projects. Key Highlights: 1. Customer service experience and WhatsApp Business management 2. Opportunity to work with leads from digital campaigns 3. Lead qualification and support to the sales department We require a candidate with experience in customer service, call centers, customer service roles, or digital sales to perform the following responsibilities: * Manage and follow up on two high-volume WhatsApp Business accounts. * Respond to messages from leads generated by digital campaigns (Facebook, Instagram, Google, etc.). * Provide initial information about real estate projects (location, starting prices, amenities, general availability). * Qualify leads (interest level, budget, preferred area, purchase intent). * Escalate leads to the sales team via roulette system or automatic assignment. * Generate basic administrative reports (leads attended, leads escalated, status, response times). * Maintain fast response times and a professional, empathetic tone. * Support the sales department with clear, well-organized information for each lead. **Technical Skills** * WhatsApp Business proficiency (ideal if familiar with labels, quick replies, and automations). * Microsoft Office Suite * Customer service experience * Basic–intermediate CRM usage (HubSpot, Zoho, Kommo, Bitrix24 or similar) * Strong writing skills and spelling accuracy * Basic knowledge of the real estate sales process (desirable) **Soft Skills** * Excellent service attitude * Clear, friendly, and persuasive communication * Organization and follow-up capability * Ability to handle high message volumes * Empathy and customer experience focus * Teamwork and effective coordination with the sales department * Proactivity and sense of urgency **WE OFFER SALARY PLUS COMMISSIONS BASED ON SALES TARGETS ACHIEVED AND STATUTORY BENEFITS** Position Type: Full-time Salary: $11,500.00 – $12,000.00 per month Benefits: * Free beverages * Employee discount * Gym discount * Discounts and preferential pricing * Option for an indefinite-term contract * Discounted cafeteria service Education: * Completed high school (desirable) Experience: * Customer service: 2 years (mandatory) Workplace: On-site employment