Junior On-Site Systems Support – North Zone

Description

Job Summary: We are seeking an on-site Technical Support Engineer for Systems and Networks in telecommunications, with a focus on professional development and an excellent work environment. Key Highlights: 1. Training in various network and security technologies 2. Coaching and training for project leaders 3. Experience in customer and service management **IT Recruitment is seeking Junior On-Site Systems and Networks Support – North Zone in Naucalpan de Juárez, State of Mexico** ----------------------------------------------------------------------------------------------------------------- **Who We Are** * We specialize in telecommunications support services (NOC networks, SOC security, help desk, collaboration, and application monitoring), working with brands such as Cisco, Dell, Aruba, HO, CheckPoint, etc. Currently, we are looking for an on-site Technical Support Engineer for Systems and Networks in the northern part of the city (Naucalpan and Miguel Hidalgo), Monday to Friday and Saturday half-day (rotating schedule). **Why Us?** We focus on people and their professional development, offering extensive training, an excellent work environment, and work-life balance. With us, you will have the opportunity to: * Receive training in various network and security technologies * Receive coaching and training for project leaders * Gain experience in customer and service management **Our Offer** * **Salary**: MXN 10,000–12,000 net per month \+ bonuses; direct hiring; statutory benefits. * **Schedule**: Monday to Friday, 9:00 a.m. to 6:00 p.m., and Saturday half-day on-site (weekly rotating schedule) * **Work Location**: North Zone (Periférico Naucalpan and Miguel Hidalgo), with per diem allowances when applicable. **What We Are Looking For?** * 6 months to 1 year of experience as: Level 1/Level 2 Technical Support, Technical Support, On-Site Support, Systems Engineer, IT Technical Support, Help Desk, Systems Assistant, Systems Analyst, Service Desk, or Help Desk Operator * 6 months to 1 year of preventive and corrective maintenance for PCs, laptops, peripherals, cabling installations, CCTV systems, DVRs, biometric access systems (ZKTime, IVMS4200), cabling, fiber optics, etc. * 6 months to 1 year of support for software packages (Office 365, G Suite), email (Outlook, Gmail), collaboration platforms (Zoom, Teams, etc.), and general applications such as accounting systems (Aspel, CONTPAQi), CRM, ERP, etc. * 6 months to 1 year of experience supporting networks (Access Points, Routing, Switches, Wireless, IP Telephony, etc.), incident handling, connectivity issues, etc.; firewall administration (e.g., CheckPoint, Cisco, SonicWall, Aruba) is ideal. * Highly desirable: IVR and PBX handling, phone configuration, account creation (Ionos, 365, Vesta, etc.) * Knowledge of Windows Desktop from Vista \* through Windows 10, including security features, remote access, Toolkit, etc. * Familiarity with ticketing and incident monitoring solutions such as Zendesk, Jira, Zoho, ServiceNow, etc. **Desired Education Level:** Higher education – incomplete **Desired Experience Level:** Entry-level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * NOC network support, VPN * Wi-Fi, VLAN, LAN, WAN, NAC * Biometrics, VoIP phones * Cabling, software, AP * Windows, hardware, PC *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69c091a93e00004200e078a6\&source\=indeed*