Job Summary: Supports administrative and operational activities for ocean and land shipments, managing the full cycle and ensuring customer service. Key Highlights: 1. Manages the entire cycle of ocean and land shipments. 2. Collaborates with external agents to ensure efficiency and customer service. 3. Builds strong relationships with customers and resolves issues. **Job Description** Supports and participates in administrative tasks (reports, data entry, customer and supplier communication) and operational tasks (bookings, pre-alerts, deliveries, ensuring proper invoicing, etc.). Serves as the primary customer contact responsible for managing and executing the entire shipment cycle: ocean and land. Inventory validation and control. **Responsibilities** · Quotations and/or tariff updates · Communication with origin agents/suppliers · Conducts analysis and reporting of administrative information, as well as any administrative processes required by the company for its proper operation · Provides support to resolve issues related to container release and customs clearance performed by the company. · Coordinates shipments to meet all customer requirements: booking approvals, processing pre-alerts, executing deliveries, ensuring proper invoicing, etc. o Ensures on-time and accurate deliveries/arrivals o Tracks shipments o Shares accurate and real-time information with customers and carriers, and fulfills their requests with a sense of urgency · Collaborates with our external agents to ensure efficiency, excellent customer service, and issue resolution. · Builds strong customer relationships by responding promptly and following up on issue resolution. **Education:** · Completed Bachelor’s degree in International Business, International Trade, Logistics, or related field · Intermediate English (conversational and written) **Experience:** Experience in freight forwarding **Key Attributes:** \- Service-oriented attitude \- Effective communication \- Proactivity \- Teamwork \- Attention to detail · Microsoft Office \- Excel (intermediate) · Critical thinking and problem-solving skills · Ability to work in a fast-paced environment with deadlines · Written and verbal communication skills Exceptional customer service (customer interaction and focus on their needs) Job Type: Full-time Salary: $13,000.00 \- $18,000.00 per month Application Question(s): * Do you hold a completed Bachelor’s degree in International Business, International Trade, Logistics, or a related field? Education: * Completed Bachelor’s degree (Mandatory) Work Location: On-site employment