**Why Ansell?** At Ansell, we stay two steps ahead of workplace risk to deliver innovative safety solutions that enhance people's quality of life. As a global leader in protection solutions, we design and develop a wide range of products including gloves, clothing, and other protective gear to keep workers safe and productive across industrial, medical, and consumer applications. Discover more about our company, our people, and our values by visiting us at Ansell. **Ansell is looking for a Customer Service Rep to join our team in Queretaro!** **Responsible for relationship management, accurate order processing and fulfillment, and customer retention of an account portfolio for Industrial and Healthcare customers with an annual sales value up to $120M.** The CSR serves as the primary point of contact for an assigned portfolio of accounts within a predefined region in partnership with respective field sales. This role will provide customer support by analyzing and processing orders; and responding to customer and field sales requests and inquiries. The CSR will collaborate with cross\-functional business partners including Supply Chain, Finance, Marketing and Distribution Centers to facilitate a best\-in\-class customer experience. **What benefits and opportunities does Ansell offer?** Competitive compensation plan, including a performance based annual incentive. Flexible and hybrid work model. A culture of belonging and inclusion, collaboration thrives, and everyone feels seen, heard, and empowered—across our global community. Ansell University, LinkedIn Learning and Mentorship programs to develop professional and interpersonal skills. Opportunities to advance and grow within the company through LinkedIn Learning and Mentorships. Health Benefits: medical, dental, vision, short term and long\- term disability and wellness programs Paid time off (vacation, sick and personal days) according to federal job law. Continuing Education Reimbursement Regional Belonging \& Inclusion Networks Green office concept and a global mission of sustainability **What your role will be?** 1\. Manage the order lifecycle process for all order types and all customers in assigned portfolio of accounts (White Glove, HiPo \& TechTouch) 2\. Accurate and timely order processing EDI \& OCR: Perform day to day order processing duties which include releasing orders lines that require manual intervention due to PO discrepancies 3\. Review daily reports which detail order issues and present root cause analysis for repetitive issues or major 4\. Generate \& follow up all open drop order reports and provide accurate feedback on delivery status and requesting expedites as needed 5\. Monitor aged lines reports and cancel or update order lines as needed 6\. Support Customer Service and Customer Success teams via email and phone regarding inquiries, cancellation request and/or revisions for standard and drop order types 7\. For DS orders to request and secure the proper documentation of all shipments (Certificates of origin, packing slips, bill of lading, invoice, etc.) 8\. Maintain customer cross reference tables 9\. Handle EDI corrections and error corrections within the Gateway. 10\. Ensure proper flow of orders between systems (EDI, Oracle, SFDC, OCR, Webstore) 11\. Review open orders for holds \& errors (credit hold, inventory hold, price error, past due dates etc.) 12\. Identify, investigate, and resolve potential pricing errors/discrepancies on orders to avoid short payment of invoices 13\. Perform other duties as needed **What will you bring to Ansell?** **Education** * Associate degree preferred and/or equivalent experience in business administration, international commerce **Job Experience** * 3\+ years order entry experience * Oracle or Dynamics 365 experience preferred * Salesforce or CRM experience * Proficiency in MS Office * Medium to advanced Excel knowledge **Knowledge and Skills** * Ability to inspire trust and proactivity * Good business knowledge of order\-to\-cash flows * Ability to work in a fast\-paced environment * Adaptability to changes and new procedures * Demonstrate exceptional problem solving and analytical skills * Manage expectations of internal and external customer and deliver on those expectations * Emotional maturity and demonstrated situational awareness skills to appropriately respond to crises * Ability to understand, implement, enforce company policies, SOP’s, and workflows. * Fluent in English and Spanish **Desirable Job Competencies** * Excellent interpersonal communication (oral and written), and organizational skills * Ability to work well independently and in a team environment * Customer focus * Excellent organizational and critical thinking skills * Strong work ethic and customer service mentality **Join us to lead the world to a safer future, apply today!** **Equal Opportunity Employer:** Ansell is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, marital status, parental status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Ansell. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process. Ansell is an EO Employer – M/F/Vets/Disabled and other protected categories. **Our Commitment to Belonging and Inclusion:** Ansell’s vision is about creating safe spaces where all perspectives are valued alongside individual contributions. When we say that everyone deserves to belong, feel included and empowered at work., it's not just words. We want applicants to know that we endeavor to create an inclusive environment that will consider all, regardless of age, gender, background, disability, veteran status, or experience alone! It’s what drives Ansell as an organization towards a workforce that reflects the communities in which we operate, it’s what drives us to serve our customers and stakeholders with pride, and it’s what differentiates Ansell. **Follow us on Instagram, Twitter, LinkedIn and Facebook** Tipo de puesto: Tiempo completo Sueldo: $25,000\.00 \- $28,000\.00 al mes Beneficios: * Apoyo para estudios * Aumentos salariales * Estacionamiento de la empresa * Estacionamiento gratuito * Opción a contrato indefinido * Programa de referidos * Seguro de gastos médicos mayores * Seguro de la vista * Seguro dental * Seguro de vida * Trabajo desde casa * Vacaciones adicionales o permisos con goce de sueldo * Vales de despensa Pregunta(s) de postulación: * ¿Tienes experiencia con Distribuidores? Idioma: * Inglés (Obligatorio) Lugar de trabajo: remoto híbrido en 76090, Colinas del Cimatario, Qro.