Bilingual Front Desk Agent

Description

Job Summary: We are seeking a Bilingual Front Desk Agent for a luxury hotel with experience in personalized guest service, excellent communication skills, and proactivity to ensure an impeccable guest experience. Key Highlights: 1. Minimum 3 years of experience in luxury hotel front desk operations 2. Professional English: 100% conversational proficiency required 3. Strong communication skills, empathy, and customer orientation **GGroup is seeking a Bilingual Front Desk Agent in Nápoles – Miguel Hidalgo, Mexico City** -------------------------------------------------------------------------------------- GGroup We are looking for: **Bilingual Front Desk Agent – Luxury Hotel** ======================================== ### **Job Description** Bilingual Front Desk Agent – Luxury Hotel Requirements: Gender: Unrestricted Education: Tourism, Business Administration or related field Experience: Minimum 3 years in hotel front desk operations, preferably in boutique or luxury hotels Knowledge and Skills: Professional English (100% conversational) – Mandatory Proficiency in Microsoft Office Suite: Word, Excel, Outlook Excellent personal presentation and communication skills Strong customer orientation and problem-solving ability Proactivity, empathy, and service-oriented attitude Flexible availability (rotating shifts) and mobility within CDMX Ability to work under pressure and as part of a team Responsibilities: Perform personalized and efficient check-in and check-out procedures Provide clear information regarding rates, services, promotions, and local attractions Handle phone calls, messages, and in-person requests promptly and warmly Record guest demographic data (origin, purpose of visit, preferences) Maintain effective communication with Housekeeping, Guest Assistant, and Maintenance departments Complete daily reports on revenue, audits, terminal closures, and platform reconciliations Ensure an impeccable experience throughout the guest’s entire stay Work Location: Nápoles neighborhood Schedule: Rotating daytime shifts Monday through Sunday, with one weekday or weekend day off Morning shift\* Afternoon shift\* Night shift: 11:00 PM to 7:00 AM Salary: MXN 12,000 net per month plus statutory benefits, meals at the hotel, preferential discounts at our hotels, beverages, Fonacot, **Desired Education Level:** Upper Secondary Education **Desired Experience Level:** Expert Level **Departmental Function:** Human Resources **Industry:** Hospitality **Skills:** * Organization * English * Sense of urgency *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69990d743b00002f00cf6c48\&source\=indeed