Job Summary: We are seeking a Second-Level Technical Support specialist to resolve complex issues, provide specialized support, and document incidents within an on-site team. Key Highlights: 1. Resolving complex technical issues in mobile and web applications. 2. Providing specialized support for escalated requests. 3. Opportunity for professional development. We are looking for a **Technical Support** specialist! * Location: Monterrey and Guadalajara. At Phinder, an IT talent acquisition firm, we connect top professionals with opportunities at leading organizations. We are currently seeking a **Second-Level Technical Support** specialist to join the on-site team at **Actinver**. **Requirements:** * Technical diploma or Bachelor’s/Engineering degree in Systems, Computer Science, or related field. * Minimum of **2 years of experience in Level 1 technical support**, and at least **1 year in Level 2 support**. * Advanced proficiency in ServiceNow. * Windows 10/11 support expertise. * Support for critical and VIP users. **Main Responsibilities:** * Resolving complex technical issues related to mobile and web applications. * Providing specialized support for requests escalated by Level 1 support. * Documenting and tracking each incident or ticket in a structured manner. * Handling requests related to infrastructure, primarily concerning AWS services and databases. **What We Offer:** * Net salary of $16,000 to $18,000. * Statutory and above-statutory benefits (Major Medical Expense Insurance and Life Insurance). * 15 days of Christmas bonus. * 25% vacation premium. * Profit-sharing. * Opportunity for professional development. * Schedule: Monday to Friday, 9 AM to 6 PM. Are you interested in this opportunity? Apply directly through this channel. We look forward to meeting you! Employment Type: Full-time Salary: $16,000.00 – $18,000.00 per month Benefits: * Major Medical Expense Insurance * Life Insurance Workplace: On-site employment