Job Summary: Provide efficient, courteous, and timely customer service by resolving inquiries, issues, or requests to ensure customer satisfaction and loyalty. Key Highlights: 1. Multichannel customer service and incident resolution. 2. High-quality technical and commercial support. 3. Opportunity to propose process improvements. **Job Objective:** Provide efficient, courteous, and timely customer service by resolving inquiries, issues, or requests related to the company’s products or services through various communication channels. The role ensures customer satisfaction and contributes to customer loyalty through high-quality technical and commercial support. **Specific Responsibilities:** * Handle customer requests, complaints, or claims via telephone, email, chat, or in person. * Record, track, and resolve incidents or requests in management systems (CRM or Help Desk). * Provide basic or intermediate technical support regarding product, platform, or service usage. * Escalate complex cases to the appropriate department and follow up until resolution. * Conduct customer satisfaction surveys or case closure confirmations. * Propose process improvements based on customer feedback. * Assist in preparing customer service reports, performance metrics, and case analysis. * Participate in ongoing training to update technical and customer service knowledge. **Technical Knowledge:** * CRM platform proficiency (e.g., Salesforce, Zoho, HubSpot) * Support ticketing systems (e.g., Zendesk, Freshdesk, Jira) * Basic knowledge of networks, hardware/software (depending on the company’s industry) * Microsoft Office suite (Word, Excel, Outlook) * Professional email writing and proper use of written language * General knowledge of customer service policies and complaint handling Employment Type: Indefinite-term position Salary: $10,500.00 per month Benefits: * Grocery vouchers Work Location: Hybrid remote work in 53100, Ciudad Satélite, Méx.