Position Summary: We are seeking a Systems Assistant with experience in technical support, service-oriented mindset, and the ability to analyze, improve, and monitor technological processes. Key Highlights: 1. User support and incident resolution. 2. Requirements elicitation, analysis, and configuration. 3. Collaboration with multidisciplinary teams on projects. **Fundación Conde de Valenciana is seeking a Systems Assistant in Cuauhtémoc, Mexico City** -------------------------------------------------------------------------------------------- We are looking for a candidate with experience in systems support (preferably ERP or SAP BO), service-oriented mindset, and the ability to analyze, improve, and monitor technological processes. The role will be responsible for providing user assistance, resolving incidents, executing projects, generating reports, and ensuring the proper functioning of the Institute’s technological tools. **Main Responsibilities** * Provide user support for the Institute’s systems and applications. * Address requests and incidents related to applications, ERP systems, and scheduling tools. * Conduct requirements elicitation, analysis, and configuration for new developments or enhancements. * Track errors, incidents, and logs generated by software applications. * Generate operational and executive reports for internal departments. * Identify opportunities for process and system performance improvement. * Execute analysis or development projects according to the Institute’s needs. * Collaborate with multidisciplinary teams to ensure proper project implementation. * Guide users on appropriate system usage and assist in problem resolution. **Requirements and Experience** * **Minimum 1 year of experience** in technical support, ERP systems consulting, SAP BO, data analysis, or related fields (including accounting if systems experience is included). * Experience in user support and functional support. * Knowledge of databases, ERP administration, and Microsoft Office suite. Employment Type: Full-time Benefits: * Grocery vouchers **Desired Education Level:** Upper Secondary Education **Desired Experience Level:** Mid-level **Departmental Function:** Technology / Internet **Industry:** Hospital and Healthcare **Skills:** * Responsible * Punctual * Friendly *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=698b8f055900003900890edc\&source\=indeed