Summary: The IT Site Support Specialist provides deskside and hands-on support for end-user and production devices, with a focus on problem-solving and excellent customer service. Highlights: 1. Provide deskside and hands-on support for end-user devices 2. Coordinate vendor activities for device and network equipment 3. Utilize ITIL, Windows, M365, and excellent troubleshooting skills **EUC Job Description for:** **The IT Site Support Specialist will be responsible for:** Deskside support for end user devices (PCs, Laptops, Printers, Mobile devices, etc.) Providing hands and feet support for OT Devices/ production devices/sites as requested. Checking / Validation conference \& meeting rooms Providing hands \& feet support for any issues as requested by support teams Vendor Coordination at different sites for activities like replacement of devices, cables, NW equipment, etc **REQUIREMENTS:** The ideal IT Site Support Specialist will have demonstrated prior IT experience preferable within the professional services industry, excellent communications skills and an aptitude for problem solving. We are looking for someone with: Ability to prioritize issues on a case\-by\-case basis Excellent customer service skills Experience working in an ITIL based Service Desk Extensive knowledge and experience with Windows based technologies Hardware platforms including HP laptops \& Cisco phones. Microsoft technologies such as Active Directory, SCCM/intune and M365 Outstanding troubleshooting skills in WAN/LAN/Desktop situations Excellent written and verbal communication skills that help represent diverse communities.