Job Summary: Provide customer service and specialized technical support for smart lawn mowers, ensuring an exceptional experience and efficient resolution of incidents in native English. Key Highlights: 1. Specialized technical support for smart lawn mowers 2. 100% English-speaking customer service 3. Opportunity for professional growth **Customer Service & Technical Support Specialist (Lawn Mower Support)** **Job Objective** Provide customer service and specialized technical support for smart lawn mowers, ensuring an exceptional experience, efficient incident resolution, and native English technical assistance. **Responsibilities** * Handle customer inquiries via phone, chat, and email (100% in English). * Provide technical support regarding operation, configuration, and troubleshooting of lawn mowers. * Diagnose technical issues and guide customers step-by-step through resolution. * Escalate complex incidents to the appropriate department. * Document interactions and solutions in the internal system. * Ensure high service standards and customer satisfaction. **Required Profile** * Completed bachelor’s degree (mandatory). * Native or fully fluent English (C1–C2). * Minimum 1–2 years of experience in customer service and/or technical support. * Ability to clearly and empathetically explain technical processes. * Excellent verbal and written communication skills. * Availability to work rotating shifts. * Availability to work Monday through Sunday with one weekday off. **Key Competencies** * Problem-solving orientation * Patience and customer focus * Logical and technical thinking * Working under pressure * Adaptability to rotating shifts **Working Conditions** * Rotating shifts * Schedule from Monday to Sunday with one day off * On-site position * Opportunity for professional growth If you are interested in this vacancy, contact us at 56* 48* 26* 30* 60 Job Type: Full-time Salary: $18,000.00 per month Benefits: * Flexible schedules Work Location: On-site employment