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Service Supervisor
$MXN 550/biweek
Indeed
Full-time
Onsite
No experience limit
No degree limit
Monte Casino 100, Molino del Rey, Miguel Hidalgo, 11100 Ciudad de México, CDMX, Mexico
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Description

Position Summary: Coordinate and supervise preventive and corrective maintenance of X-ray inspection equipment, ensuring operational continuity and SLA compliance. Key Responsibilities: 1. Lead field engineering teams 2. Ensure operational continuity and SLA compliance 3. Formal coordination with AICM Security Management We are a company specialized in security technologies, dedicated to the manufacturing, importation, and distribution of the most advanced security products in Mexico. **Requirements:** * Completed degree in Mechanical Engineering, Aeronautical Engineering, Electronics, Electrical Engineering, Robotics, Mechatronics, Communications, Telematics, or related field: **degree certificate and professional license mandatory** * Availability to work on a 12x24-hour schedule. * Preferred residence near AICM * Immediate availability * Minimum 1 year of experience leading field engineering teams **Required Knowledge and Skills:** * Coordinate and supervise preventive and corrective maintenance operations for X-ray inspection equipment, CT scanners, or similar devices * Ensure operational continuity and SLA compliance * Traceability (logs/tickets/reports) * Adherence to Technical Annex and current contract * Formal coordination with AICM Security Management * Ticketing / Helpdesk tools (KPIs, time monitoring, backlog, monthly reporting): prioritize by criticality and coordinate containment actions to maintain operations * Planning and control of preventive maintenance (schedule, routines, operational windows) * Daily reporting; coordinate access, permissions, and logistics; proactively communicate risks and blockers * Advanced Office suite, ERP, and KPIs (MTTR) **We Offer:** * Competitive monthly salary commensurate with the position * Monthly salary deposited on the last day of each month * Statutory benefits * Food vouchers: $550 * Benefits exceeding statutory requirements: SGMM, life insurance, savings fund

Source:  indeed View original post
Juan García
Indeed · HR

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