Job Summary: We are seeking a Services Coordinator to supervise and coordinate support teams, ensure service excellence, and drive continuous improvement in an AI-powered global environment. Key Highlights: 1. Supervises and coordinates support teams (Help Desk, On-site Support, IMAC) 2. Ensures SLA compliance and continuous operational improvement 3. Coordinates internal training and integration of support channels Job Function: Services Why SoftwareOne?: SoftwareOne and Crayon have joined forces to form a global AI-powered software and cloud solutions provider with a bold vision for the future. With a presence in over 70 countries and a diverse team of more than 13,000 professionals, we offer unparalleled opportunities for talent to grow, make an impact, and help shape the future of technology. People sit at the heart of our business. We empower our teams to work borderlessly, innovate confidently, and continuously develop their skills through world-class learning and development programs. Whether you are passionate about cloud, software, data, artificial intelligence, or building meaningful customer relationships, you will find a space here to grow and thrive. Join us and become part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can reach a global scale. The Role: **Services Coordinator** Do you enjoy coordinating support teams and ensuring service excellence across multiple channels? Are you motivated by SLA adherence, metric analysis, and continuous operational improvement? Are you comfortable interacting with customers and leading operational coordination? If so, this opportunity may be right for you. We are looking for a Services Coordinator to supervise and coordinate the operations of Help Desk, On-site Support, and IMAC teams. This role is critical to ensuring service level compliance, operational quality, and proper integration across channels and systems within the Managed Operations model.### **What You’ll Do** * Supervise and coordinate the daily operations of Help Desk, On-site Support, and IMAC teams. * Ensure SLA, metric, and service standard compliance. * Track tickets using ITSM tools. * Generate performance, trend, and service quality reports. * Coordinate internal training and updates to operational procedures. * Document solutions in the knowledge base and ensure process traceability. * Validate requirements, scope, and timelines with the customer. * Monitor compliance with corporate policies. * Ensure seamless integration between support channels (in-person and remote) and support systems. What We Expect From You: * Experience coordinating or supervising IT support operations. * Solid understanding of ITSM processes and service delivery models. * Experience tracking tickets, metrics, and operational reporting. * Ability to analyze KPIs and trends. * Strong communication, coordination, and stakeholder management skills. * Focus on quality, service, and continuous improvement. ### **Why Join Our Team?** At SoftwareOne, you will be part of a global organization focused on growth, innovation, and real impact. Your professional development and well-being are a top priority. Some of our key benefits include:* Comprehensive health and wellness programs * Continuous learning and career development * Performance-based incentives * Flexible and hybrid work models