Job Summary: We are looking for a Service Desk Agent to provide first-level customer support, tracking tickets and delivering remote assistance in a dynamic environment. Key Points: 1. First-level customer support 2. Ticket tracking and management 3. Remote support and customer service Join the SONDA team! If you’re seeking a new challenge to innovate and transform the future, we want you to be part of our team. Join the leading Latin American IT services company—a place where you can advance your career, gain knowledge, and develop professionally. Within the Operations area, we are seeking Service Desk Agents whose main objective will be to provide first-level customer support at Sonda Mexico. **Responsibilities:** Ticket tracking Remote support Customer service **Requirements:** Experience in ticket management and assignment. Remote support Information backups **Work Location:** Avenida Nuevo León 257, 2nd Floor, Colonia Escandón I Sección, C.P. 11800, Alcaldía Miguel Hidalgo **Schedules:** Rotating monthly 06:00 to 14:00 14:00 to 22:00 22:00 to 06:00 1 day off per week