Job Summary: Leads service advisors, trains staff, supervises stores, and ensures achievement of goals and quality standards for shipment volume. Key Responsibilities: 1. Lead and motivate service teams in a positive environment. 2. Ensure customer service quality and goal achievement. 3. Develop strategies to increase shipment volume. **EXCELLENT QUALITY AND OUTSTANDING SERVICE WILL DEFINITELY IMPROVE OUR CUSTOMERS’ LIVES.** Would you like to join the most international company in the world? DHL, the pioneer of cross-border express delivery since 1969, is now active in over 220 countries and territories worldwide. Do you want to be part of a company that connects people across the globe? And the more people we connect, the better life will be on our planet. Do you want to make a difference? Then join our team! "Passionate about Customers" and become a certified international specialist! **YOUR RESPONSIBILITIES:** * Lead Service Advisors remotely and in person, fostering a positive and proactive work environment focused on developing engagement, motivation, and retention strategies * Train newly hired staff * Supervise assigned stores by zone (11 to 18 stores) * Achieve sales targets per store and zone by implementing strategies and actions to increase shipment volume * Ensure compliance with defined KPIs, such as store opening and closing times, and guarantee timely inbound and outbound parcel handling * Manage, schedule, and notify incidents, absences, vacations, and medical leaves * Ensure customer service quality within your team and address any requests or complaints virtually or in person * Conduct store visits per zone, ensuring supervision and evaluation of checklists per employee * Fulfill administrative responsibilities per store: supervise proper cash handling, ensure adherence to processes and policies, and guarantee proper infrastructure operation to avoid operational impact while ensuring employee, facility, and parcel safety * During inspections, audits, or visits, liaise with local authorities and/or leaders in the commercial sector as required * Mobility within the workplace PROFILE: Education: Bachelor’s degree in Business Administration, Industrial Engineering, or related field (degree required) English: Intermediate (Conversational – Preferred) Advanced Office Skills (Excel & PowerPoint preferred) Experience managing teams (25 people) **CORE COMPETENCIES:** Customer service Positive and proactive attitude Teamwork, goal orientation, and resilience Assertive communication Adaptability to change Highly organized with focus on priorities **WE OFFER:**At DHL, our goal is to improve our employees’ personal lives through competitive compensation packages and a broad range of programs, services, and benefits. * Savings Fund\* * Additional days off * Development Plans * Benefits exceeding statutory requirements * Year-end bonus equivalent to 30 days’ salary * Vacation premium at 100% * Grocery vouchers * Performance bonus * Savings fund * Savings box * Life insurance Major medical expense insurance * Apply now by clicking “Apply Now”, upload your CV online, and complete your profile and questions. If your CV is shortlisted, our Recruitment Team will contact you and invite you to a first interview. We look forward to receiving your application! DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.