Position Summary: Provide customer support and service, ensuring assertive communication and cross-departmental coordination to achieve customer satisfaction. Key Highlights: 1. Key role in customer service and operational coordination. 2. Focus on assertive communication and customer satisfaction. 3. Opportunity to work in a proactive and organized environment. Position Purpose: Provide customer service support while maintaining assertive communication across various channels to contribute to fulfilling customer needs and ensuring accurate communication between the sales and operations departments to guarantee on-time and in-full delivery. Requirements: Bachelor’s degree and/or technical degree Communications, Marketing, Public Relations, Customer Service Ages 25 to 40 Emotional intelligence, proactive attitude, flexible availability, verbal fluency, assertive communication, empathy, honesty, proactivity, responsibility, organization, commitment, service orientation, and results orientation. Responsibilities: * Follow up on orders with the Operations Department. * Report to the Sales Department any incidents arising during execution of the sales order (order). * Monitor the company’s commercial objectives. * Analyze sales department performance data. * Coordinate with Logistics for delivery of sales orders to customers. * Manage and monitor the warranty process. * Maintain assertive communication and relationships with customers. * Conduct customer satisfaction process analysis. * Support diverse sales process activities as required. * Participate in organizational culture activities. Required Competencies: \-Proactivity, initiative, and creativity. \-Teamwork capability. \-Interpersonal communication skills. \-Emotional intelligence. \-Results-oriented. \-Self-directed. Experience: 2 years in customer service and support. 2 years in sales report analysis and customer satisfaction surveys. 1 year in sales administration. 1 year in effective and assertive communication techniques. 1 year in order status reporting. Knowledge: Office software \- intermediate level. Customer service \- intermediate level. Negotiation and problem-solving skills \- intermediate level. Verbal fluency \- advanced level. CRM/ERP systems \- basic level. Statutory Benefits: Work Schedule: Monday to Friday, 8:30 a.m. to 6:30 p.m. Position Type: Full-time. Salary: $18,000\.00 \- $22,000\.00 per month. Benefits: * Free parking. * Company-provided mobile phone. * Complimentary uniforms. Work Location: On-site employment.