Position Summary: Handling and resolving basic user incidents to ensure efficiency in daily operations. Key Highlights: 1. User support and access management. 2. Initial diagnosis and incident tracking. 3. Experience in technical support or help desk. ### **OPERATIONAL SUPPORT – HELP DESK** **Objective:** Handle and resolve basic user incidents, ensuring efficiency in daily operations. **RESPONSIBILITIES:** * User support * Access management * Initial diagnosis * Incident tracking **REQUIREMENTS:** * Minimum 6 months to 1 year of experience in technical support or help desk. * Support for branches or users * Technical or Engineering degree in Systems, Computer Science, Information Technology, or related field. **WE OFFER:** * Gross monthly salary: $10,552 * Statutory benefits * Work tools **WORK SCHEDULE AND LOCATION:** * Monday to Friday: 08:30–17:30 * Saturday: 08:30–13:30 * Location: Valle de Chalco Solidaridad