Position Summary: THS Group is seeking an Operational Project Manager to coordinate operational activities, manage resources, and ensure compliance with methodologies and technology deliverables. Key Highlights: 1. Coordination of operational activities for technology projects 2. Management of resources (time, cost, personnel) and SCRUM/PMI/ITIL methodologies 3. Preparation of reports, KPI measurement, and continuous project improvement **THS Group is seeking an OPERATIONAL PROJECT MANAGER in Miguel Hidalgo, Mexico City** -------------------------------------------------------------------------------------- **COMPANY DEDICATED TO PROVIDING CUTTING-EDGE SOLUTIONS IN INFORMATION TECHNOLOGY, BIOMETRICS, AND SECURITY TO ADDRESS TECHNOLOGICAL CHALLENGES** **SEEKING:** **OPERATIONAL PROJECT MANAGER** **REQUIREMENTS** * **Education:** Degree in related fields or processes. * **Intermediate English** * **Desirable courses/certifications in:** PMI and SCRUM. * **Knowledge of:** personnel and project management, document drafting, and Mexico’s Public Procurement and Services Law. **OBJECTIVE:** Coordinate operational project activities, oversee all resources—time, cost, personnel—adhere to and promote SCRUM/PMI/ITIL methodologies, and estimate project costs and effort according to the defined methodology. **EXPERIENCE** * Minimum 2 years’ experience managing projects; experience in technology projects with monthly deliverables is preferred. * Coordinate client meetings, develop work plans, and ensure delivery commitments are met. * Coordinate with the service desk to support projects, guarantee adherence to agreed SLAs, and track action items. * Plan expected billing. * Prepare project reports, measure SLAs and KPIs. * Generate monthly project deliverables and final project closure deliverables. * Plan project transitions. * Build project knowledge bases. * Collect and present continuous project improvement initiatives, and conduct monthly and final project reviews. * Coordinate and define operational processes, ensuring correct implementation (i.e., staff performing duties accurately, monthly executive project reports, incident rate %). **COMPETENCIES** * Communication * Results orientation * Customer service orientation * Teamwork * Leadership and negotiation **EMPLOYMENT OFFERING** * **Location:** Miguel Hidalgo Borough, CDMX * **Schedule:** Monday to Friday, 8:00 AM to 6:00 PM * **Salary:** Competitive, based on experience and qualifications + Statutory benefits **Desired education level:** Bachelor’s degree — completed **Desired experience level:** Mid-level **Departmental function:** Technology / Internet **Industry:** Consulting, advisory, and business services *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=699374244100003500e731a6&source=indeed