Job Summary: We are seeking a NOC Level 1 Technical Support Analyst with experience in networking and security, for a solutions integrator focused on network monitoring and support. Key Highlights: 1. Access to certifications and training courses from leading vendors 2. Excellent work environment 3. Medium- and long-term career development **IT Recruitment is looking for a NOC Level 1 Technical Support Analyst in Gustavo A. Madero, Mexico City** ------------------------------------------------------------------------------------------------- **About Us** * A solutions integrator specializing in networking and security—a different, unique, and above all innovative company; we are partners of Cisco, Google Telcos, Ruckus, SonicWall, and Fortinet. We seek a NOC Level 1 Network Monitoring and Support Analyst with experience across diverse equipment including: Cisco, SonicWall, Fortinet, Aruba, Ruckus, and network monitoring. **Our Value Proposition** * Access to certifications and training courses from vendors such as Cisco, Fortinet, Aruba, etc. * Excellent work environment and genuine medium- and long-term career development. * Operational freedom to manage your time and achieve a professional-personal balance. **Our Value Proposition** An excellent work environment, medium- and long-term development, plus extensive training and hands-on experience—we offer: * **Starting salary**: MXN 16,000 net per month plus a monthly bonus of MXN 1,500 (direct employment contract), statutory benefits, and extensive training * **Working hours**: Monday to Sunday, 9:00 a.m. to 6:00 p.m. (rotating shifts: 9 a.m.–6 p.m., 10 a.m.–7 p.m., 11 a.m.–8 p.m., 12 p.m.–9 p.m.) * **Work location**: Juárez neighborhood, Mexico City **What We’re Looking For** * Minimum 1–2 years of experience as: Network Engineer, Network Consultant, Network Analyst, Security Analyst, Network & Security Consultant, Network Help Desk, Network & Security Service Desk, NOC Engineer, NOC Consultant, NOC/SOC Analyst, Infrastructure Analyst * Availability to support clients, handle incidents, and maintain service orientation. First-level support * On-site first-level technical network support; prior NOC experience required * Adherence to Service Level Agreements (SLAs), Critical-to-Quality (CTQ) metrics, and service reporting (KPI dashboards) * Familiarity with ticketing systems, incident monitoring platforms, and help desk or technical support platforms such as: Tivoli, System Center, Zendesk, WhatsApp Gold, etc. * 1–2 years of experience monitoring network platforms (LAN, WLAN, WAN) via SNMP or ICMP using tools such as: Datadog, Nagios, SolarWinds, LogicMonitor, PRTG, Zabbix, etc. * 1–2 years of experience configuring network equipment including: Access Points, Routers (Catalyst, Meraki, etc.), Switches, Wireless devices, and Controllers from vendors such as: Cisco, SonicWall, Fortinet, Aruba, Ruckus * 1 year of experience in Routing (troubleshooting, diagnostics, OSPF, BGP), Switching (STP, VLANs, DHCP, and related issues), and Wireless (controllers, WPA authentication, autonomous apps, and associated issues) * Basic understanding of root cause analysis and investigative techniques **Desired Education Level:** Higher education (incomplete) **Desired Experience Level:** Entry-level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * NOC/SOC Networking, Wired Networks * PRTG, SNMP, Firewalls, Wi-Fi Monitoring * Access Point, Router, Switch * LAN, WAN, WLAN, Wireless, Ticketing * Access Point, Network Equipment *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=696fd1285600003c00a1d348&source=indeed*