Job Summary: Qualmex Service Centers is seeking talent for technical support and customer service roles, managing tickets and collaborating to resolve incidents. Key Highlights: 1. End-to-end management of technical support ticket lifecycle. 2. Interdepartmental collaboration for incident resolution. 3. Strengthening customer relationships. ***Qualmex Service Centers*** is a company specialized in providing technical services including installation, maintenance, and support for electronic equipment. As part of its expansion process, it is currently seeking talent to join its team. **Location:** Guadalajara. **Working Hours:** Monday to Friday, 8:00 a.m. to 5:00 p.m.; Saturdays, 8:00 a.m. to 1:00 p.m. **Gender:** Not specified **Requirements:** **Age:** 25 years old **Education:** Technologist, Technician, or Engineer **Experience:** Minimum 1 year **Key Skills:** * Knowledge of help desk operations. * Technical support knowledge. * ERP system usage knowledge. * Customer service experience. * Microsoft Office (Excel, Word). * Ticketing system knowledge. * Problem escalation. **Responsibilities:** * Receive, register, and prioritize technical support requests through various channels. * Manage the full technical support ticket lifecycle: from opening, assignment, resolution, to closure. * Maintain clear and detailed records of actions taken for each incident. * Collaborate with other departments to resolve incidents. * Ensure SLA compliance. * Strengthen customer relationships, e.g., conduct weekly on-site (In-plant) meetings with customers. * Report status of open tickets, i.e., maintain constant communication with customers and technical teams. * Respond to and investigate customer/end-user inquiries, concerns, and issues via telephone calls, postal mail, and email—promptly and courteously. * Track Service Center (Refurbished) tickets. * Client billing process: grouping of SOs and invoices. Employment Type: Full-time Salary: Starting at $14,000.00 per month Benefits: * Company-provided mobile phone * Meal vouchers Work Location: On the road