Job Summary: Qualmex Service Centers is seeking talent for technical support, ticket management, customer service, and SLA compliance for electronic equipment. Key Highlights: 1. Manage the full lifecycle of technical support tickets 2. Strengthen customer relationships and ensure SLA compliance 3. Resolve customer/end-user inquiries and issues ***Qualmex Service Centers*** is a company specialized in providing technical services for installation, maintenance, and support of electronic equipment. As part of its expansion process, it is currently seeking talent to join its team. **Location:** Mexico City. **Schedule:** Monday to Friday, 8:00 a.m. to 5:00 p.m., and Saturdays, 8:00 a.m. to 1:00 p.m. **Gender:** Indistinct **Requirements**: **Age:** 25 years old **Education:** Technologist, Technician, or Engineer **Experience:** Minimum 1 year **Key Skills:** * Help desk knowledge. * Technical support knowledge. * ERP system usage knowledge. * Customer service experience. * Microsoft Office (Excel, Word). * Ticketing systems knowledge. * Problem escalation. **Responsibilities:** * Receive, register, and prioritize technical support requests through various channels. * Manage the full lifecycle of a support ticket: from opening, assignment, resolution, to closure. * Maintain clear and detailed records of actions taken for each incident. * Collaborate with other departments to resolve incidents. * Ensure SLA compliance. * Strengthen customer relationships; conduct weekly in-person (In\-plant) meetings with customers. * Report status of open tickets. i. Maintain constant communication with customers and technical teams. * Respond to and investigate customer/end-user inquiries, concerns, and issues via telephone calls, postal mail, and email—timely and courteously. * Track Service Center (Refurbished) tickets. * Customer billing process. Grouping of SOs and invoices. Employment Type: Full-time Salary: Starting at $16,000\.00 per month Benefits: * Company phone * Food vouchers Work Location: On the road