Overview: ### **IT Support Specialist / IT Support Specialist** Location: San Juan del Río, Querétaro#### **Why this role matters / Why this role matters** When tech breaks, everything slows down. You’ll be the person who keeps the wheels turning—solving problems fast, preventing issues before they happen, and making sure the site stays productive. When technology fails, everything slows down. You will be the person who keeps things running—solving problems quickly, preventing issues before they occur, and ensuring the site remains productive.#### **The role / The role** You’ll provide first and second\-level support for users, systems, and equipment on\-site. That means fixing hardware and software issues, keeping networks healthy, and making sure IT policies aren’t just words on paper. You will provide first- and second-level on-site support to users, systems, and equipment. This means resolving hardware and software issues, maintaining healthy networks, and ensuring IT policies are more than just words on paper. Responsibilities: #### **Key responsibilities / Key responsibilities** * Solve hardware, software, and network issues quickly. * Provide on\-site and remote support to users. * Escalate complex problems to global IT when needed. * Perform preventive and corrective maintenance on computers, printers, and network devices. * Install and update operating systems and corporate apps (Office 365, Teams, OneDrive). * Keep accurate records of incidents and solutions in Fresh Service Desk. * Maintain inventory of IT assets and licenses. * Support IT projects like migrations, security updates, and infrastructure improvements. * Solve hardware, software, and network issues quickly. * Provide on-site and remote support to users. * Escalate complex problems to global IT when needed. * Perform preventive and corrective maintenance on computers, printers, and network devices. * Install and update operating systems and corporate apps (Office 365, Teams, OneDrive). * Keep accurate records of incidents and solutions in Fresh Service Desk. * Maintain inventory of IT assets and licenses. * Support IT projects such as migrations, security updates, and infrastructure improvements. Qualifications: #### **About you / About you** * Degree in IT, Systems, Networks, or similar. * At least 2 years of experience in technical support (industrial or corporate environments). * Intermediate to advanced English for global IT communication. * Hands\-on experience with Office 365, Active Directory, and Windows troubleshooting. * Basic networking knowledge (switches, routers, VLANs). * Strong problem\-solving skills and clear communication. * Organized, proactive, and good at prioritizing. * Degree in IT, Systems, Networks, or related field. * Minimum 2 years of experience in technical support (industrial or corporate environments). * Intermediate to advanced English for global IT communication. * Hands-on experience with Office 365, Active Directory, and Windows troubleshooting. * Basic networking knowledge (switches, routers, VLANs). * Strong problem-solving skills and clear communication. * Organized, proactive, and skilled at prioritization. #### **Nice to have / Nice to have** * Experience with backups and security policies. * Familiarity with imaging and OS deployment tools. * Experience with backups and security policies. * Familiarity with imaging and OS deployment tools. #### **What you’ll get / What you’ll get** Competitive salary, benefits, and the chance to work on global IT projects while keeping the local site running smoothly. Competitive salary, benefits, and the opportunity to work on global IT projects while ensuring smooth local site operations. If this sounds like you, apply now. Don’t have an up\-to\-date CV? No problem—apply with what you have or reach out to our Talent team on LinkedIn. If this sounds like you, apply now. Don’t have an up-to-date CV? No problem—apply with what you have or contact our Talent team on LinkedIn. **Morgan Advanced Materials** is a global leader in advanced ceramic, carbon, and composite materials science and engineering. We operate across a range of well-defined markets where our application expertise delivers valuable differentiation to our customers—high-specification materials, components, and sub-assemblies that solve their challenging technical problems. Morgan Advanced Materials’ Technical Ceramics business designs high-performance functional and structural ceramic materials, components, and sub-assemblies to address customers’ specific technical challenges. The company applies advanced materials science and application expertise to produce parts that enhance reliability or improve performance of its customers’ products. Much of what the global business unit produces is used in demanding, harsh, or critical environments. Our Technical Ceramics business serves selected segments of the electronics, energy, healthcare, industrial, petrochemical, security, and transportation markets, typically in close collaborative relationships with customers. Group key figures: Revenue £1,100.7 million (2024), ~8,500 employees, manufacturing in over 30 countries, and customers in over 100 countries. A UK PLC headquartered in Windsor, Berkshire, UK. Listed on the London Stock Exchange; FTSE 250 Index member (Please ensure the font you copy/paste is changed to Arial 10pt) Morgan Advanced Materials is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate based on race, religion, gender, sexual orientation, gender identity, age, disability, national origin, veteran status, or any other legally protected status. Ind\-1