Job Summary: We are seeking a Service Desk Analyst or Human Resources Assistant to provide personnel support, ticket and incident management, onboarding, and support to the HR Management team. Key Highlights: 1. Multifaceted role in Human Resources and administrative support. 2. Key support in personnel management and HR processes. 3. Opportunity for interaction and visits to work sites. ***“HR Service Desk Analyst / Control Center Analyst / Human Resources and Management Assistant”*** ***What We Offer:*** * ***Gross salary of $20,000 per month.*** * *Weekly payment.* * ***Statutory benefits and above (Life Insurance, Savings Fund, Savings Box, Profit Sharing, Cafeteria).*** * ***Punctuality and Attendance Bonus.*** ***Requirements:*** * *Completed Bachelor’s degree in Business Administration, Psychology, or related field.* * *Experience: 2 years in Human Resources, supporting employees with inquiries, reviewing incidents, communicating employee benefits, assisting the HR Director, managing schedules, verifying travel expense reports, arranging flights, providing phone or in-person employee support, and visiting work sites.* * *Proficiency in Microsoft Office Suite, intermediate Excel, Pivot Tables, SAP, ERP; plus experience with ZENDESK, Jira, ServiceNow, or similar tools is preferred.* * *Availability to cover rotating shifts Monday through Friday, 8:00 a.m. to 6:00 p.m.* * *Willingness to travel* ***Your Responsibilities:*** * ***Employee Support****,* ***Ticket Management****,* ***Incident Management****,* ***Onboarding and Processes****, HR Director Assistance, Branch Visits* ***Work Location: CDMX, Miguel Hidalgo, behind the Pemex Tower.*** ***Does your profile match? Apply now and attach your updated CV or job application—we’ll schedule an interview for you.*** Employment Type: Full-time, Indefinite-term contract Salary: $18,000.00 \- $20,000.00 per month Benefits: * Savings Box * Life Insurance * Discounted cafeteria service * Company phone Workplace: On-site employment