Job Summary: Supports continuous improvement of HR by assisting operational staff, optimizing internal processes, and strengthening attendance management and employee experience. Key Highlights: 1. Attention and guidance to operational staff 2. Optimization of internal HR processes 3. Promotion of workplace climate and internal communication **Job Objective** Contribute to the continuous improvement of the Human Resources area through attention to and support for operational staff, as well as through the creation, optimization, and documentation of internal processes that strengthen attendance management and employee experience. **Main Responsibilities** * Provide attention and guidance to operational staff on matters related to attendance and internal processes. * Record, track, and analyze attendance incidents (absences, tardiness, clock-in/clock-out errors). * Propose and develop improvements to internal HR processes, especially those related to attendance control and management. * Develop and update manuals, guidelines, and process flows. * Train operational staff on the use of the attendance app and internal policies. * Track and route cases to the corresponding departments. * Support initiatives that enhance workplace climate and internal communication. **Requirements** * Bachelor’s degree in Psychology (preferably organizational) or a related field in Human Resources. * Minimum 6 months to 1 year of experience in HR, operational staff support, or administrative process improvement. * Basic knowledge of Human Resources processes. * Interest in organizational development and continuous improvement. * Basic proficiency in digital tools and Microsoft Office suite. * Analytical, organizational, effective communication, and problem-solving skills. * Proactive attitude and results orientation. Employment Type: Full-time Salary: $9,421.22 – $12,000.00 per month Benefits: * Option for indefinite-term contract * Life insurance Work Location: On-site employment