Job Summary: We are seeking a helpdesk coordinator to supervise the service and ensure timely resolution of incidents and service requests, with experience in technical support and team management. Key Highlights: 1. Helpdesk coordination and supervision 2. Positive work environment 3. SLA and ITIL v3 or v4 management We are looking for a candidate who can coordinate and supervise the helpdesk service to guarantee timely handling of incidents and service requests, and who meets the following requirements: * Bachelor’s degree in Computer Systems or related field * Minimum 3 years of experience in technical support or service desk * Minimum 1 year of experience coordinating support teams * Experience managing SLAs * Knowledge of Active Directory, Networks (TCP/IP, DNS, DHCP, VPN), and Operating Systems (Windows, macOS, Linux) * Familiarity with ServiceNow, Jira Service Management, ManageEngine ServiceDesk, Zendesk, Freshservice * ITIL v3 or ITIL 4 and SLA/KPI management * **ITIL Foundation certification and Service Desk or Service Management certification are desirable.** We offer: * Statutory benefits * Positive work environment * Working hours: Monday to Friday, 8:00 AM to 5:00 PM Salary: $20,000.00 - $25,000.00 per month Work location: On-site employment