Job Summary: Technical support professional with experience in handling and resolving second-level incidents in corporate environments. Key Highlights: 1. Specialized user support in corporate environments 2. Extensive experience in operating systems and network management 3. Advanced proficiency in English (C1–C2) for fluent communication Technical support professional experienced in handling and resolving second-level incidents, providing specialized user support in corporate environments. **Common Knowledge and Tools:** * Operating Systems: Windows, macOS, and basic Linux * Basic network administration (TCP/IP, VPN, DNS, DHCP) * Active Directory and user management * Ticketing tools (ServiceNow, Jira, Zendesk, Remedy) * Hardware, printer, and peripheral support * Installation and configuration of corporate software * Remote and on-site support * Incident and procedure documentation **Mandatory Requirement:** Advanced proficiency in English (**C1–C2 level**), with the ability to communicate fluently Employment Type: Full-time Salary: $22,000.00 per month Benefits: * Flexible working hours * Grocery vouchers Application Question(s): * Can you hold conversations with Americans to provide support? Language: * English (Mandatory) Work Location: On-site employment