Job Summary: This position involves providing first-level customer support, resolving issues, escalating inquiries, tracking issues, and updating customer data. Key Responsibilities: 1. Provide solutions and first-level support to customers 2. Guide customers through the problem resolution process 3. Utilize excellent customer service skills * Provide first-level contact and communicate solutions to customers' issues. * Appropriately escalate unresolved inquiries to the next level of support. * Track, route, and redirect issues to correct resources. * Update customer data and generate activity reports. * Guide customers through the problem resolution process. * Follow up with customers, provide feedback, and see issues through to resolution. * Utilize excellent customer service skills and exceed customer expectations. * Ensure proper logging, documentation, and closure. * Recommend procedure modifications or improvements. * Maintain and enhance knowledge of help desk procedures, products, and services. Employment Type: Full-time Salary: $10,000.00 \- $12,000.00 per month Benefits: * Flexible hours * Company phone Work Location: On-site employment