**A leading national technology implementation company** is seeking to develop your talent as a **HELP DESK AGENT**, due to growth. **Main responsibilities:** * Monitoring engineers to ensure proper handling of work schedules * Requesting access to branches * Tracking evidence of customer service case closures * Database management * Report preparation **Requirements:** * Minimum 6 months’ experience in Help Desk / Customer Service * Knowledge of ServiceNow (desirable) * Proficiency in Microsoft Excel * Completed high school education **We offer:** * Unconditional monthly salary: $10,023.80 * Full-time schedule * Statutory benefits (Social Security, Christmas bonus, vacation days, and vacation premium) * Work location: 5 minutes from Mixcoac metro station