Job Summary: Help Desk Operator responsible for attending to and resolving ICT incidents and requests to restore services. Key Responsibilities: 1. User support and resolution of ICT incidents 2. Analysis and management of events reported by users 3. First-level support for service restoration **ADVANCED DATA SERVICES S.A. DE C.V. is seeking a Help Desk Operator in Cuauhtémoc, Ciudad de México** ------------------------------------------------------------------------------------------- At **ADS**, a leading company providing Information Technology Services, we invite you to join our team! **Position Title: Help Desk Operator** **Schedule: Monday to Friday, 8:30 am – 6:00 pm; Saturdays, 8:30 am – 2:00 pm** **Responsibilities and/or Activities** * Attend to users reporting ICT incidents or requests through the various contact channels available to the service desk. * Receive, analyze, and address events reported by users and services via the authorized channels, with the aim of promptly restoring affected services. * Provide first-level solutions to the greatest possible number of incidents/requests reported by users, using documented procedures and work instructions stored in the service desk repositories. Salary: $12,000 MXN net. Employment Type: Full-time **Desired Education Level:** High School (Upper Secondary) **Desired Experience Level:** Mid-level **Departmental Function:** Customer Service **Industry:** Telecommunications **Skills:** * Communication * Customer Service * Incident Documentation * Attention to Detail *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=699def7a7300004600d5b596&source=indeed