Job Summary: We are seeking an experienced Help Desk professional to provide user support, perform hardware and software troubleshooting, and administer Jira and ITIL. Key Highlights: 1. Crucial technical support role for computing equipment 2. Administration of key systems and tools such as Jira and ITIL 3. Opportunity to work in a dynamic technology environment **Estrategia Tecnológica is seeking a Help Desk professional in Queretaro – Querétaro, Querétaro** ------------------------------------------------------------------------------- **Help Desk:** Requirements: * +4 years providing user support * Hardware and software troubleshooting for computing equipment * Knowledge of Windows 11 and Windows Server operating systems * Use and administration of Jira * Knowledge of project management methodologies * ITIL proficiency * Intermediate English level We offer: * Salary range: $18,000 to $20,000 net * Mixed employment scheme: 60% payroll and 40% contractor-based * Statutory benefits * Hybrid work model: 2 days remote and 3 days in the office * Location: Querétaro **Desired education level:** Bachelor’s degree – completed **Desired experience level:** Mid-level **Departmental function:** Technology / Internet **Industry:** Computer Networks / Networking **Skills:** * Support * Jira * ITIL * Troubleshooting *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=69b9c8dc5c00003900116091&source=indeed