Job Summary: We are seeking Help Desk personnel with experience in printing equipment for customer service and support platform management, including knowledge of ITIL and multifunctional devices. Key Highlights: 1. Dynamic role in customer service and printing technical support. 2. Opportunity to work with advanced printing technology. 3. Professional development in a help desk environment. Join our team as: **Help Desk Personnel (Printing Equipment)** **Responsibilities:** * Customer service. * Ticket intake and distribution. * Preparation of summaries and pivot tables. * Management of help desk platforms. * Knowledge and handling of parts, consumables, and yield rates. **Requirements:** * Technical degree in systems, mechanics or engineering. * Minimum 1 year of experience in a similar position. * Gender: Unrestricted. **Experience in:** * Knowledge of SLA timeframes. * Understanding of ITIL fundamentals. * Mandatory knowledge of multifunctional devices and printers **(preferably SHARP brand).** * Networking knowledge. * Proficiency in Microsoft Office **mandatory.** * Intermediate-to-advanced Excel skills. **We Offer:** * Working hours Monday through Friday. * Base salary. * Statutory benefits **(100% IMSS coverage, Christmas bonus, vacation days, and vacation premium).** * Additional benefits: **(Savings fund, food vouchers, and life insurance).** **If you meet the profile, apply through this channel or send your CV to the number shown in the posting.** Employment Type: Full-time Salary: $11,000.00 \- $13,000.00 per month Benefits: * Option for indefinite-term contract * Life insurance * Food vouchers Work Location: On-site employment