Job Summary: We are seeking a Field Technical Support specialist to provide direct assistance to users, resolve hardware and software incidents, and ensure the proper operation of equipment and systems. Key Responsibilities: 1. Provide on-site technical support to end users 2. Diagnose and resolve hardware, software, and network issues 3. Perform preventive and corrective maintenance of equipment **Soluciones Net is looking for Field Technical Support in Francisco Villa – Mazatlán, Sinaloa** ----------------------------------------------------------------------------------------- Join our team! Job Description: We are seeking a **Field Technical Support** specialist to provide direct assistance to users, resolve hardware and software incidents, and ensure the proper operation of the company’s equipment and systems. * Responsibilities * Provide on-site technical support to end users. * Diagnose and resolve hardware, software, and network issues. * Install, configure, and maintain computer equipment, printers, and peripherals. * Provide support for operating systems (Windows / macOS, as applicable). * Handle and follow up on support tickets. * Perform preventive and corrective maintenance of equipment. * Document incidents and applied solutions. * Requirements * Technical degree or bachelor’s degree in Systems, Computer Science, or related field (in progress or completed). * Minimum 6 months of experience in technical support. * Basic knowledge of networking (cabling, IP). * Proficiency with support tools. * Willingness to travel. * Strong service attitude and communication skills with users. * Desired Skills * Problem solving * Working under pressure * Organization and follow-up * Friendly interaction with users * Teamwork * We Offer * Fixed monthly salary of 12,000 pesos, tax-free + travel allowances. * Statutory benefits from day one. * Ongoing training. **Desired Education Level:** High School Diploma **Desired Experience Level:** Entry Level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * Technical support * Hardware * Software *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=699742306200003200382927&source=indeed*