Job Summary: Responsible for ensuring high-quality service through effective communication, administrative coordination, and timely support, while managing platforms, benefits, and processes. Key Responsibilities: 1. Platform administration and vendor management. 2. Employee benefits and insurance management. 3. Efficient administrative coordination and timely support. **What You’ll Do** * Provide support and administer the AMEX platform, including creation and maintenance of PVM Mexico staff profiles for flight and accommodation requests. * Manage and track expatriate payment requests, ensuring accurate information is sent to relevant departments until full expense closure. * Track immigration procedures in coordination with immigration counsel, supporting documentation collection, signatures, and required items for corresponding processes. * Monitor and coordinate with Prowork, tracking responses from involved parties. * Serve as superuser for the DHL account and handle administrative coordination with the vendor. * Manage water jugs and oversee relationships with vending machine vendors, requesting commission invoices and tracking corresponding payments / coffee machine administration. * Manage company-provided vehicles per current vehicle policy, including insurance and general unit services. * Administer employee benefits and insurance (Lockton, MINU, TotalPass, Medical Check-Up), ensuring proper administration and clear communication to employees. * Manage cleaning staff, ensuring fulfillment of their duties and appropriate coordination with vendors. * Track facility maintenance issues, such as doors, restrooms, and other areas. **What We Need From You** **Education**: Bachelor’s degree in economics or administration-related fields. **Experience**: Customer service, service and personnel administration, benefits (minimum 1 year of experience). **Training**: SAP for SOLPED creation and tracking. **About the Role** Ensure high-quality service delivery to both internal and external customers through effective communication, efficient administrative coordination, and timely support. Responsible for managing platforms, employee benefits, vendor relationships, and administrative processes—ensuring compliance with policies, proper resource management, and operational continuity.