Customer Support / Customer Service / Technical Support

Description

Job Summary: We are seeking a Customer Support representative to provide customer service and technical support to Habi users and franchisees through digital channels, managing access credentials and resolving incidents. Key Highlights: 1. Stable job at a PropTech technology company 2. Positive work environment and growth opportunities 3. Continuous learning in the PropTech sector Habi is a real estate technology (PropTech) company working with real estate agencies and brokers across Mexico, helping them improve operations through digital platforms, legal advisory services, and franchisee support. We are currently looking for a **Customer Support / Customer Service / Technical Support** representative to assist users and franchisees via digital channels, follow up on requests and incidents related to access credentials, use of Habi technology, and Google Workspace. Main Responsibilities: * Platform access support * Google Workspace access management * Customer service via chat and other digital channels * Technical and operational support for users * Ticket tracking and resolution * Support for franchisees using digital platforms * Incident logging and documentation * Escalation of cases when necessary * Clear communication and continuous client follow-up Requirements: * Experience in customer service, customer support, technical support, or call centers ✨ Advanced technical experience is not required—we provide training. * Strong written and verbal communication skills * Service orientation and problem-solving ability * Organizational skills and case tracking capability * Basic/intermediate proficiency with digital tools (CRM, Workspace) * Desired: experience in online support, help desk, or service desk roles * Desired: experience handling public-facing interactions Salary and Benefits: * $13,500 gross monthly salary * 30 days’ year-end bonus (aguinaldo) * 15 working days of vacation * Vacation premium as mandated by law * Grocery vouchers starting from the 6th month * Formal employment contract and job stability Why Apply? * Stable job at a technology company * Benefits exceeding statutory requirements * Positive work environment * Growth opportunities * Continuous learning in the PropTech sector Position Type: Full-time Salary: Starting from $20,000.00 per month Benefits: * Grocery vouchers Work Location: On-site employment