Job Summary: Coordinate shipments and generate administrative reports to enhance customer satisfaction through request handling and operational process tracking. Key Highlights: 1. Customer request handling and management for shipments. 2. Shipment coordination and generation of administrative reports. 3. Opportunity for a career development plan within the company. Customer Service City: PUEBLA Publication Date: Feb 7, 2026 Schedule: MONDAY TO SATURDAY Description: Position Objective Support timely and accurate handling of requests entering the Shipment Control department by generating administrative reports and verifying data to coordinate shipments, thereby consistently meeting performance indicators to improve customer satisfaction. Job Functions or Activities Handle assigned Service Reports promptly and accurately by conducting daily reviews of each Service Report to address customer requirements using available management tools, ensuring satisfactory responses to customer requests. Report on services entering Shipment Control by performing daily scans of shipments, supported by visit and control label information, via the CRM\-SOLUCIONA shipment management system, to evaluate and manage customer service, support, and operations—providing feedback to operations regarding process deviations. Make timely and accurate calls to customers for shipments entered into Shipment Control by following the daily shipment coordination and customer call process, to evaluate and manage customer service, support, and operations—providing feedback to operations regarding process deviations. Generate administrative reports for shipments requiring them by tracking shipment incidents according to operational cycle procedures, to promptly notify and coordinate shipments. Perform daily physical reconciliation of local route delivery and return manifests by tracking the reconciliation tool daily, to validate compliance with delivery processes. Requirements Customer Service Experience: 6 months. Problem Solving. Personnel Management. What We Offer You Competitive salary. Statutory benefits. Career development plan within the company.