Position Summary: Handles service reports and manages customer service to ensure satisfactory responses, coordinating shipments and providing feedback on processes. Key Highlights: 1. Customer service and service management 2. Shipment coordination and customer support 3. Incident report generation and incident tracking Customer Service City: QUERETARO Publication Date: Feb 4, 2026 Schedule: 8 am–5 pm, Saturdays 9 am–1 pm Description: **Customer Solutions Assistant** **Position Objective** Timely and proper handling of assigned Service Reports by conducting daily reviews of each Service Report to address customer requirements using management tools, thereby delivering a satisfactory response to the request. **Job Functions or Activities** Report services entering Shipment Control by performing daily scans of shipments and leveraging information from visit and control labels, via the CRM-SOLUCIONA shipment management system, to evaluate and manage customer service, support, and attention; providing operational feedback on process deviations. Execute timely and proper calls to customers regarding shipments entered into Shipment Control, through the daily shipment coordination and customer calling process, to evaluate and manage customer service, support, and attention; providing operational feedback on process deviations. Generate incident reports for shipments requiring them, by tracking incidents per the operational cycle process, to promptly notify and coordinate shipments. Requirements * Minimum Education: High School Diploma / Technical Degree. * Work Experience: More than 6 months. * Proficiency in Basic Office Applications. * Indicator Tracking. What We Offer You * A competitive salary * A variable compensation scheme * Benefits exceeding statutory requirements. * A career development plan within the company