Sales City: NAYARIT Publication Date: Jan 15, 2026 Schedule: Monday to Friday, 8 AM to 5 PM; Saturday, 8 AM to 12 PM Description: **Customer Solutions Assistant** **Position Objective** Timely and appropriate handling of assigned Service Reports, through daily review of each Service Report to address the customer’s request using management tools, thereby providing a satisfactory response to the request made. **Job Functions or Activities.** Report on services entering Shipment Control, through daily review of shipment scans, supported by visit label and control information, via the CRM\-SOLUCIONA shipment management system, to assess and manage customer service, support, and attention. Providing feedback to operations regarding process deviations. Execute customer calls for shipments entered into Shipment Control, in a timely and appropriate manner, through the daily process of shipment coordination and customer calling, to assess and manage customer service, support, and attention. Providing feedback to operations regarding process deviations. Generate reports for shipments requiring them, through incident tracking for shipments according to operational cycle procedures, to notify and coordinate shipments as soon as possible. Requirements * Minimum Education: High School Diploma / Technical Degree. * Work Experience: More than 6 months. * Basic Office Software Knowledge. * Performance Indicator Tracking. What We Offer You * Competitive Salary * Variable Compensation Plan * Benefits Above Legal Requirements. * Career Development Plan Within the Company