Job Summary: Handles service reports and customer requests, coordinates shipments, and manages customer service to ensure satisfactory responses. Key Highlights: 1. Customer attention and support 2. Shipment management and coordination 3. Feedback for process improvement Customer Service City: HIDALGO Publication Date: Apr 2, 2026 Schedule: 8:00 AM to 5:00 PM Description: **Customer Solutions Assistant** **Position Objective** Timely and proper handling of assigned Service Reports through daily review of each Service Report to address customer requirements using management tools, thereby delivering a satisfactory response to the request. **Job Functions or Activities** Report on services entering Shipment Control by conducting daily scans of shipments, supported by information from visit and control labels, via the CRM\-SOLUCIONA shipment management system, to evaluate and manage customer service and support. Provide operational feedback regarding process deviations. Execute timely customer calls for shipments entered into Shipment Control, through the daily shipment coordination and customer calling process, to evaluate and manage customer service and support. Provide operational feedback regarding process deviations. Generate incident reports for shipments requiring them, by tracking shipment incidents according to the operational cycle process, to promptly notify and coordinate shipments. Requirements * Minimum Education: High School / Technical Degree. * Work Experience: More than 6 months. * Basic Office software knowledge. * Indicator tracking. What We Offer You * Competitive salary * Variable compensation scheme * Benefits exceeding legal requirements. * Career development plan within the company