Position Summary: Timely and proper handling of assigned Service Reports, managing customer service, support, and feedback to operations. Key Highlights: 1. Customer service report handling and management. 2. Shipment coordination and direct communication with customers. 3. Professional development and career plan. Customer Service City: HIDALGO Publication Date: Apr 2, 2026 Working Hours: 8:00 AM to 5:00 PM Description: **CUSTOMER SOLUTIONS ASSISTANT** **Position Objective** Timely and proper handling of assigned Service Reports by conducting daily reviews of each Service Report to address customer requirements using management tools, thereby delivering satisfactory responses to customer requests. **Job Functions or Activities.** Reporting on services entering Shipment Control through daily review of shipment scans, supported by visit label and control information, via the CRM\-SOLUCIONA shipment management system, to evaluate and manage customer service, support, and feedback to operations regarding process deviations. Executing timely customer calls for shipments entered into Shipment Control through the daily shipment coordination and customer calling process, to evaluate and manage customer service, support, and feedback to operations regarding process deviations. Generating reports for shipments requiring them, by tracking shipment incidents according to operational cycle procedures, to promptly notify and coordinate shipments. Requirements * Minimum Education: High School / Technical Degree. * Work Experience: More than 6 months. * Basic Office software knowledge. * Performance indicator tracking. What We Offer You * Competitive salary * Variable compensation scheme * Benefits exceeding statutory requirements. * A career development plan within the company