Position Summary: Coordinate and manage shipments, handle customer requests, and ensure customer satisfaction through report review, call handling, and process tracking. Key Highlights: 1. Customer request handling and management 2. Shipment coordination and process tracking 3. Customer satisfaction evaluation and improvement Customer Service City: NUEVO LEON Publication Date: 26 mar. 2026 Schedule: 09:00 A 18:00 Description: Position Objective: Contribute to the timely and proper handling of requests received by the Shipment Control Department by generating administrative records and verifying data to coordinate shipments, thereby consistently meeting performance indicators aimed at improving customer satisfaction. Job Functions or Activities: Handle assigned Service Reports in a timely and proper manner by conducting daily reviews of each Service Report to address customer requirements using management tools, thus providing satisfactory responses to customer requests. Report on services entering Shipment Control by performing daily scans of shipments, supported by visit label and control information, via the shipment management system CRM\-SOLUCIONA, to evaluate and manage customer service, support, and attention, and provide operational feedback regarding process deviations. Execute customer calls for shipments entered into Shipment Control in a timely and proper manner through the daily process of shipment coordination and customer calling, to evaluate and manage customer service, support, and attention, and provide operational feedback regarding process deviations. Generate administrative records for shipments requiring them by tracking shipment incidents according to the operational cycle process, to promptly notify and coordinate shipments. Reconcile daily and physically the delivery and return manifests for local routes by daily tracking of the reconciliation tool, to validate that delivery processes are properly executed.