Customer Service Executive

Description

Job Summary: Provide customer support and follow-up on customer requirements, ensuring customer satisfaction through internal coordination and order management. Key Responsibilities: 1. Manage orders and coordinate customer service requests. 2. Provide information and resolve inquiries regarding cargo status. 3. Ensure timely flow of documentation and information. **Job Description / General Objective** * Provide customer support and follow-up on customer requirements, ensuring satisfaction of their service needs through internal coordination with operational and administrative departments. **Main Functions (Responsibilities)** * **Order Management:** Coordinate with the Control Desk on service requests and specific customer requirements. * **Direct Customer Support:** Provide information and resolve customer inquiries regarding incoming shipments, outgoing shipments, and cargo status. * **Operational Follow-up:** Collaborate with Warehouse Managers to ensure customer requirements are communicated and executed correctly. * **Documentation:** Ensure timely flow of documents and information between the customer and the company, complying with established requirements. **Requirements (Candidate Profile)** * **Education:** Bachelor’s degree in Business Administration, Logistics, or related field. * **Experience:** 3 years in similar roles involving customer service or logistics management. * **Technical Knowledge:** * Proficiency in Microsoft Office (Intermediate/Advanced Excel). * Inventory administration and management. * Familiarity with ISO 9001:2015 standard is desirable. * **Soft Skills:** * Strong interpersonal skills. * Ability to work under pressure. * Teamwork orientation. * Decision-making capability. **Working Conditions** * **Schedule:** Monday to Friday, 8:00–18:00 hrs, with a daily 90-minute break; Saturdays, 8:00–13:00 hrs. * **Location:** Ultra-Cold Storage Facility in Mérida, Umán Industrial City. * **Tools:** Computer equipment and office supplies provided. Employment Type: Full-time Salary: $12,000.00 – $15,000.00 per month Benefits: * Option for indefinite-term contract Experience: * Complaint handling: 1 year (Mandatory) Workplace: On-site employment