Summary: Seeking a bilingual Customer Care Agent to provide outstanding system and process support for the printing department, managing customer orders and daily transactions. Highlights: 1. Deliver professional customer service in both English and Spanish 2. Process and follow up purchase orders, ensuring fulfillment of customer requests 3. Exercise sound judgment within company policies and practices to solve issues **Customer Care Agent – Bilingual (English/Spanish)** **Location:** Guadalajara, Jal. **Work Mode:** On\-site **Job Description:** We are seeking a bilingual Customer Care Agent to provide outstanding system and process support for the printing department. This role will manage and follow up customer purchase orders and support daily department transactions (including training, quotes, credits, returns, replacements, changes, relocations, cancellations, disputes, and documentation archiving). The ideal candidate demonstrates strong analysis skills, attention to detail, and professionalism in all customer interactions across channels. **Responsibilities:** * Deliver professional customer service in both English and Spanish, supporting assigned regions and providing solutions through various contact channels. * Process and follow up purchase orders, ensuring fulfillment of customer requests. * Prioritize workload and multitask efficiently, managing multiple digital resources and platforms. * Ensure zero client escalations and strict SLA adherence. * Exercise sound judgment within company policies and practices to solve issues. * Maintain a high sense of urgency in a fast\-paced, high\-revenue environment. * Participate in training and support day\-to\-day activities for department transactions. **Requirements:** * Minimum High School Diploma. * 2\-3 years of customer service or similar experience (preferably supporting business operations, billing, or technical processes). * Advanced spoken and written English. * Full\-time schedule availability (Monday to Friday, 8 am to 5 pm). * Strong organization, administration, and communication skills. * High proficiency in technology and process analysis. **Benefits:** * Competitive salary and benefits over the law * $3,300 food vouchers * Mayor Medical Insurance * 24 days aguinaldo and more Job Types: Full\-time, Permanent Pay: $14,000\.00 \- $16,000\.00 per month Application Question(s): * Are you fluent in both English and Spanish? * Do you have at least 3 years of experience in customer service or a similar client service position? * Are you available to work a on\-site full\-time schedule? Work Location: Remote