Job Summary: Coordinate parcel logistics, managing shipping labels, pickups, incidents, and documentation, while providing administrative and operational support in the warehouse. Key Responsibilities: 1. End-to-end parcel management and shipping logistics 2. Coordination with carriers and incident resolution 3. Administrative and operational support in the warehouse **CONTROL ROOM ADMINISTRATIVE ASSISTANT.** **Main Responsibilities:** **1\. Label Administration, Generation, and Validation** * Generate parcel carrier labels for all orders and platforms * Upload and validate labels in the corresponding system * Verify that shipment data is correct prior to release * Deliver packages and labels to pickup operators **2\. Pickup Management** * Coordinate daily package delivery and pickup with carriers * Record package dispatch and delivery according to generated labels * Track carrier confirmation of pickups **3\. Parcel Incident Management** * Address shipment incident reports: lost, detained, or incorrectly delivered packages * Review CCTV footage and evidence to clarify package status * Communicate incidents to customers, internal departments, or carriers until resolution **4\. Label Format Data Entry** * Update and maintain daily label and shipment records * Document details of each shipment in the defined format for consultation and traceability * Register web and platform orders per internal protocol **5\. Support for Special Tasks** * Assist the warehouse department as needed with package assembly or delivery * Respond to emails, coordinate messages, and handle inquiries related to shipments * Collaborate with other administrative and operational departments to ensure uninterrupted logistics **Working Hours:** Monday to Friday, 8:30 am to 6:30 pm (including a 1-hour lunch break and two 15-minute rest breaks), and Saturdays, 8:30 am to 1:30 pm **We Offer:** Monthly net salary of: $11,500 MXN, **WEEKLY PAYMENT** Benefits in accordance with the Federal Labor Law. **Requirements:** * Intermediate-level Excel knowledge * Excellent organizational skills and attention to detail * Document administration and control * Prior experience handling parcel carriers (e.g., Estafeta, Paquete Express, etc.) **Experience:** * Logistics: 1 year (Mandatory) * Control room operations: 1 year (Mandatory) Employment Type: Full-time Salary: $11,500.00 MXN per month Benefits: * Option for an indefinite-term contract Work Location: On-site employment