**Schedule:** Monday to Friday **Job Objective:** Ensure proper monitoring and control of operational processes, providing timely customer service and supporting internal communication. **Main Responsibilities:** * Respond to and follow up on customer requests. * Monitor operational staff. * Make and respond to phone calls and emails. * Complete and manage administrative forms. * Monitor and track internal processes. * Report incidents and progress. **Requirements (optional / suggested):** * High school diploma or technical/administrative degree (preferred). * Basic Excel and email skills. * Strong verbal and written communication skills. * Organizational skills and attention to detail. * Ability to follow up and work under pressure. **We Offer:** * Statutory benefits. * Job stability. * Collaborative work environment. Job Type: Full-time Salary: $9,800.00 - $10,000.00 per month Work Location: On-site employment