Job Summary: We are seeking a Call Center Analyst for transportation tracking and customer service, focused on resolving conflicts and ensuring successful deliveries. Key Highlights: 1. World leader in logistics and Great Place to Work 2. Culture embracing diversity and collaboration 3. Environment that challenges you to develop skills and professional potential Call Center Analyst Apply Now Transportation Tracking ABOUT DHL **We are the world’s largest logistics company and create competitive advantage for our customers by delivering logistics solutions based on our globally standardized warehousing, transportation, and integrated services.** **Our people are our greatest asset. We are certified as a Great Place to Work employer. At DHL, you will find a culture that embraces diversity and collaboration; leverages your strengths and builds trust through our core values of respect and results.** **A world powered by logistics. A company powered by our people.** REQUIREMENTS: * Completed high school education. * Flexible availability for shift work. * Basic-to-intermediate Excel skills. * Minimum 6 months’ recent experience in transportation tracking and customer service. KEY RESPONSIBILITIES: * Customer service and conflict resolution with delivery to customers. * Delivery tracking. * Coordination across various departments, serving as liaison to ensure successful deliveries. * Resolution of delivery-related conflicts for customers. * Vendor tracking. * GPS monitoring **Location:**Cuautitlan Izcalli **Schedule:**Rotating shifts * 6 a.m. to 2 p.m. * 2 p.m. to 10 p.m. * 10 p.m. to 6 a.m. WE OFFER: * Monthly gross salary: $14,200 * 10% food vouchers * 13% savings fund contribution * Year-end bonus (aguinaldo) * Paid vacation days * Vacation premium * Life insurance * IMSS health insurance (Sgmm) * Direct employment contract with DHL * Bi-weekly payroll payments **At DHL Mexico, you’ll find an environment that challenges you to maximize your skills and professional potential. Join our team and become part of a world powered by logistics and excellence in customer service!** JOB IDMX17406 COUNTRYMexico CITYCUAUTITLAN IZCALLI CATEGORYTransportation