Call Center Analyst Apply Now Transportation Monitoring ABOUT DHL **We are the world’s largest and leading logistics company, creating a competitive advantage for our customers by providing logistics solutions based on our globally standardized warehousing, transportation, and integrated services.** **Our people are our greatest asset. We are certified as a Great Place to Work employer. At DHL, you’ll find a culture that embraces diversity and collaboration; empowers your strengths; and builds trust through our core values of respect and results.** **A world powered by logistics. A company powered by our people.** Requirements: * Completed high school education. * Flexible availability for work shifts. * Basic to intermediate Excel skills. * Recent 6-month experience in transportation tracking. Key Responsibilities: * Customer service and conflict resolution related to deliveries. * Delivery tracking. * Coordination with various departments to serve as a liaison for successful deliveries. * Resolution of delivery-related conflicts with customers. * Vendor tracking. **Schedule:** Availability from Monday to Sunday (monthly rotating shift schedule). * 6:00 AM to 2:00 PM, Monday to Saturday * 2:00 PM to 9:30 PM, Monday to Saturday * 9:30 PM to 6:00 AM, Monday to Friday **Work Location:** Cuautitlan Izcalli, Tepalcapa We Offer: * Monthly gross salary of $14,200 * 10% food vouchers * 13% savings fund contribution * Christmas bonus (Aguinaldo) * Vacation days * Vacation premium * Life insurance * IMSS (Mexican Social Security Institute) coverage * Direct employment contract with DHL * Biweekly payments **At DHL Mexico, you’ll find an environment that challenges you to fully develop your skills and professional potential. Join our team and become part of a world powered by logistics and excellence in customer service!** JOB IDMX17178 COUNTRYMexico CITYCUAUTITLAN IZCALLI CATEGORYTransportation