Position Summary: We are seeking an Administrative Assistant to manage direct debit accounts, reconcile charges, and recover payments, while maintaining a professional and empathetic approach with customers. Key Responsibilities: 1. Manages direct debit accounts and reconciles charges. 2. Tracks payments and resolves outstanding balances. 3. Provides respectful and professional customer service. At Edén Memoriales, we are a company dedicated to providing comprehensive funeral services, supporting families with respect, warmth, and professionalism during significant moments. Guided by values of ethics, responsibility, and service orientation, we carefully manage every operational and administrative detail to offer peace of mind, trust, and dignified treatment to our customers. We are currently seeking talent for our Collections Department to fill the position of **Administrative Assistant**. **Location: Plaza Cima (South of Saltillo)** **Position Objective:** Ensure proper management, control, and tracking of direct debit accounts, guaranteeing timely payment recovery, charge reconciliation, and accurate administrative recordkeeping, while maintaining respectful and professional customer service aligned with Edén Memoriales’ values. **Functions and Responsibilities** * Manage and track direct debit accounts (registrations, cancellations, modifications, and terminations). * Verify and reconcile automatic charges processed by banks or payment platforms. * Identify rejected, returned, or problematic payments and take timely follow-up action. * Contact customers for clarifications, payment reminders, and resolution of outstanding balances, maintaining an empathetic and respectful approach. * Record and update payment information in the administrative system. * Follow up on payment commitments established with customers. * Safeguard and handle confidential customer information in accordance with internal guidelines. * Provide administrative support to the department as required. **Requirements:** * Technical degree or incomplete/complete undergraduate degree in Administration, Accounting, Finance, or related field. * Minimum 1 year of experience in administrative or collections roles. * Prior experience managing direct debit accounts or recurring collections is desirable. **We Offer:** * Weekly salary * Commissions * Statutory benefits * Growth opportunities * Job stability Employment type: Full-time Salary: $9,000.00 - $9,500.00 per month Benefits: * Salary increases * Option for indefinite-term contract * Free uniforms Workplace: On-site employment